COMMENTS
& SUGGESTIONS
We love
hearing feedback from our customers – please email orders@thebeautymark.com
COLORS
OF PRODUCTS ON-LINE
Please note
that every effort is made to match colors shown on our website with actual
product colours, unfortunately variances occur on individual computer
screens.
GIFTS
Would you like
us to ship your purchase as a gift? If so, please contact
orders@thebeauty mark.com or call us at 1888-686-Mark and we will
be happy to discuss your requirements.
GIFT
WRAPPING
To make that gift purchase
truly special we offer The Beauty Mark's signature gift wrapping for a
small fee. Please contact orders@thebeauty
mark.com or call us at 1800-686-Mark and we will be happy
to discuss your requirements.
DELIVERY
Products are
sent USPS Priority Mail. Products will be shipped within 2 business days
of your order.
EXCHANGE
Unfortunately
we are unable to offer exchange of goods at the present time.
MAILING
LIST - NEWSLETTER SUBSCRIPTION
The Beauty Mark
sends special promotions, information on new products, and beauty tips
via e-mail. Your e-mail address and personal information will never be
sold to a third party. The subscription is free and can be canceled at
any time. Please read more about privacy policies
STORE
HOURS
The Beauty Mark is located in historic
Beacon Hill.
28
Charles Street
Boston Massachusetts 02114
617 720.1555
888 686-Mark
We
are open from Monday - Saturday 10am to 7pm. You can shop The Beauty Mark
24/7 at
TheBeautyMark.com
ORDERING
ON-LINE
After you have entered your purchase details and credit card details and
clicked "ADD to BAG" your order begins to process and online
changes cannot be made to your order. To change or cancel your order prior
to shipment, please email orders@thebeautymark.com.
PAYMENTS
& SECURITY
We accept payment
via credit card (Visa/ Master card/Bankcard ONLY) . Our site is secured
by a 128-bit SSL Certificate thereby offering a very high level of encryption
for security. This means you can rest assured that communications between
your browser and this site's web servers are private and secure.
PRODUCT
AVAILABILITY
Occasionally
a product may be unavailable – we will be happy to contact you via
email when it is back in stock.
RETURNS
We hope that
you are thrilled with your purchase from the The Beauty Mark. However,
if for any reason you are not completely satisfied we will gladly exchange
unopened merchandise for a store credit within 30 days of the origional
purchase. All jewelry sales are final. Please note: Due to the personal
nature of beauty products we cannot accept returns on any used or opened
items for further information please read Terms and Conditions - RETURN
AND REFUND and WARRANTY CLAIM.
Please follow the information
provided to return goods to The Beauty Mark:
Please email our customer service
quoting your order number on orders@thebeautymark.com
to obtain a returns authorization number (RAN). When you have received
your RAN, please enter it into the space provided on the returns form
included in the documentation that will be emailed to you. You also need
to indicate on this form whether you would like a credit or replacement
of warranty goods. Please remember that in order for the return to be
processed you must ensure that the completed form is included with your
return package and that the goods are wrapped securely in the same outer
packaging in which you received them. Please return your package by registered
mail and ensure that you keep your receipt as proof of postage.
All returned goods will be examined upon receipt. We will process your
return as quickly as possible and will notify you by email once your refund
or replacement has been processed. During busy periods, please allow a
maximum of 30 working days for your store credit or replacement to be
processed. Your payment for the goods will be refunded by The Beauty Mark
as soon as possible by the original payment method, no later than 30 working
days after we have received the goods. Please note that delivery
charges are not refunded.
TECHNICAL
PROBLEMS
If you experience
any technical problems with your shopping bag or checkout process during
your shopping experience, please contact webmaster@thebeautymark.com.
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